Help when
you need it.
Find answers about assessment, provider review, pricing, shipping, and account access.
Starting care.
How do I start?
Start with a free assessment. A licensed provider reviews your answers before any treatment is recommended.
Do I need a card for the assessment?
No. The assessment is free to start.
Where do I log in?
Use the account entry at /#login.
Provider review.
Is treatment guaranteed?
No. A licensed provider determines whether treatment is clinically appropriate.
How are medications selected?
Your provider considers your assessment, history, medications, safety factors, and labs where indicated.
Can treatment change?
Yes. A provider may adjust, pause, or stop treatment based on response and safety.
Before you commit.
Will I see pricing first?
Yes. Pricing is shown before you commit to a recommended plan.
How does shipping work?
When medication is prescribed, fulfillment timing depends on the pharmacy, product, and any required clinical steps.
Who should I contact about an order?
Contact Lumora support or use your account entry for care-specific questions.
Ready when
you are.
Still have questions? Start with support or a free assessment when you are ready.